Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentazione di aiuto 〉Versioni precedenti di Direct Mail 〉Autorisponditori 〉

Restarting a paused autoresponder

Spiacenti, questo articolo di supporto non è al momento tradotto in italiano. Se lo desideri, puoi provare una traduzione basata su Google.

Questo articolo di aiuto è per una versione precedente di Direct Mail.

You can restart a paused autoresponder. Here's how:

  1. Choose Windows > Autoresponder from the menu bar at the top of the screen.
  2. Select the autoresponder you want to restart.
  3. Click the start button (▶︎) in the top-right corner of the window.

If your autoresponder was triggered while it was paused (for example, your autoresponder was triggered by a new subscriber), then Direct Mail will not send out an email, but it will remember that recipient for later. When you restart your autoresponder, you will be given the option to send your autoresponder to those recipients (or ignore them).

Restarting an autoresponder that was paused due to account issues

If your autoresponder was paused due to account issues (insufficient email credit balance, declined credit card, disabled account, etc.), then you will need to resolve the issue before the autoresponder can be restarted. See this help article on paused autoresponders for more information.

Hai trovato utile questo articolo? Sì | No