Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentazione di aiuto 〉Versioni precedenti di Direct Mail 〉Autorisponditori 〉

Using the "Trigger after another autoresponder" trigger

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Questo articolo di aiuto è per una versione precedente di Direct Mail.

You can trigger an autoresponder to send after another autoresponder sends. This can be very useful for chaining autoresponders together to send a series of emails. For example, you may want to create a three-week email training course that people can subscribe to online (one email per week). Here’s an outline of how you would do that:

  1. Create three autoresponders: Week 1, Week 2, and Week 3
  2. The Week 1 email is triggered when a person subscribes to your course using a Direct Mail subscribe form
  3. The Week 2 email is triggered seven days after the Week 1 email
  4. The Week 3 email is triggered seven days after the Week 2 email

If you use this type of trigger, you will need to select which autoresponder this autoresponder comes after. In most cases, you will also want to set a delay (e.g. wait one week before sending a follow-up email).

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